The yearly subscription support plans offered by us need a twelve month guarantee and can be refundable within the 30 days of subscription amount received. However, depending on pure discretion of company management on the virtues of an individual case, payment can be refundable if for some reason you are not happy with our service, and we will also try my best to resolve the issues. However, in case if you are still not satisfied with our service, we will provide a refund policy as follows:
We have a 30 days money refund policy with following terms and conditions.
For annual/small business plans
- 100% of plan price will be refunded, if claimed within 30 calendar days of subscription.
- The refund policy is not applicable for per incidence plans
- And No money will be refunded after 30 calendar days of subscription plan.
Refunds are only accepted, either of the following circumstances:
- When you have all the prerequisites which were required to resolve the issues and that was not resolved even your account was active.
- The problem is out of scope for the particular plan.
- 30 days have not passed after the issue was last worked upon by Help Office Support
- There has not been a resolved issue or closed ticket in the past for unlimited plans.
User’s Responsibility (important) in respect of obtaining services, you agree that you will:
Please keep patience and cooperate with technicians of Help Office Support:
We will use best possible efforts to provide the support you. And as per our past experiences, most of the issues can be resolved as a result of close cooperation between both, you and our technicians. You should attend our technicians properly and follow their instructions accordingly.
You must ensure that following conditions are true:
The circumstances giving rise to the question is reproducible on as particular system, i.e. one CPU with its terminal and other peripherals; you must be also well aware with the software installed, hardware system and in the facts and conditions the event; the complete system, including hardware and software is available with you with the accessibility by you without any limitations at the time of any telephone conversation with the technicians or support personnel of Help Office Support.
You should be well known and agree that under any circumstances Help Office Support will be not responsible for any data lost or corrupted software. Help Office Support strictly recommends its customers to always maintain and keep the data backup with our disaster recovery plan.
Account, password, and security: for users to submit a plan order, they must complete the registration procedure by providing us with complete, latest and accurate information as requested and required at the time registration process. You can choose your user name and password, and you are individually responsible for retaining the privacy of your password of your account.
Additionally, you are also whole and sole responsible for any or entire activities that happen in your account. You agree to inform Help Office Support immediately of any unauthorized access or use of your account or any other kind of security breach. Help Office Support will be not liable for any misconduct or data loss that occurs due to as a result of unauthorized access or use of your account/password, either without or with your knowledge. Though, you can be responsible for such losses incurred by Help Office Support or another person due to anyone else using your account or login password. And you are also not authorized to use anyone’s account without authorization of its original account holder.
Backup of Data
You are wholly and solely liable for preserving and keep backup of all the information including text, data and other materials and software applications stored on your computer system and storage system before opting our service. You agree and acknowledge that Help Office Support or its other members are not responsible or liable under any situations at any point of time for any corruption or loss of customer data, hardware or software that may rise out of the services.